Wrangle
AI-powered ticketing and workflows in Slack and Teams
Wrangle is a ticketing and workflow platform that operates within Slack and Microsoft Teams, turning chat messages into trackable tickets and helping teams manage requests without switching to a separate help desk. It addresses the problem of requests getting lost in busy channels by providing shared visibility into ticket status, assignment, and history.
Core capabilities include a no-code workflow builder with conditional logic, custom forms, approvals, task management, reminders, and due dates. AI features include ticket deflection using a knowledge base, an AI Copilot that suggests replies, automatic message tagging, and natural-language queries over ticket data. Integrations cover Zendesk, Jira Service Management, Notion, Zapier, Slack Workflow Builder, and a documented API. Reporting covers ticket volume, response times, and agent-level performance, with data export to CSV.
Wrangle serves internal IT, HR, and ops help desks as well as external customer-facing teams in support, sales, and CX. It is packaged as seat-based plans—Pro, Scale, and Enterprise—with a 14-day free trial that includes access to all features and requires no credit card. Annual billing is offered at a discount, and a minimum number of agents applies to the paid tiers.
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