Helpwise

Helpwise is a customer service platform that brings customer communication from email, live chat, social media, SMS, WhatsApp, and other channels into a single shared inbox. It is designed to help support, sales, and operations teams manage conversations, automate routine work, and collaborate on responses without switching between separate tools.

The platform includes omnichannel inboxes for Gmail, Microsoft 365, Instagram, Facebook, SMS, WhatsApp, and live chat, along with a universal inbox, cloud phone system, chat widget, and Helpwise AI email assistant. Collaboration features include notes and mentions, shared drafts, collision detection, conversation assignment, and internal discussions. Automation covers custom rules, SLAs, smart assignment, chatbots, and saved replies. Additional modules include a knowledge base, forms, CSAT, analytics and reports, file manager, and custom apps. Native integrations connect tools such as Slack, ClickUp, Asana, Google Calendar, Zapier, Pipedrive, HubSpot, and Shopify, with APIs available for custom inboxes and integrations. Helpwise is available as a web app and on iOS and Android.

Helpwise is aimed at customer-facing teams including support, sales, client servicing, operations, legal, human resources, and product, across industries such as SaaS, insurance, e-commerce, real estate, logistics, guest management, and travel. The platform offers a free trial, and the pages do not specify whether plans are seat-based or usage-based.