Jitbit Helpdesk
Email-first help desk and IT ticketing system
Jitbit Helpdesk is a ticketing system for customer support and IT service requests, available as a cloud-hosted SaaS product or a self-hosted on-premises install. Support emails are forwarded to the helpdesk to create tickets. The product includes email processing (IMAP, MS Exchange, POP3, SMTP, O365) with anti-spam, deduplication and flood protection, automation triggers, a shared team mailbox, a knowledge base, canned responses, live chat, chatbots, reporting with CSV/Excel export, and an "Ideas" forum for customer feature suggestions. IT service management features include asset tracking for servers, computers and other hardware, department organization, and assignment of IT specialists to infrastructure areas.
AI features powered by ChatGPT include drafting context-aware ticket replies, summarizing long conversation threads, refining reply quality, and recommending relevant knowledge base articles; on the SaaS version, ChatGPT draws from the Knowledge Base for context-aware answers. Integrations include Slack, Jira, GitHub, Bitbucket, GitLab, Azure DevOps, Dropbox, Google Drive, OneDrive, Box, Asana, Trello, ClickUp, Harvest, Highrise, TeamViewer, Lansweeper, Snipe-IT, Stripe, WhatsApp, and Zapier, plus a built-in API, webhooks, and single sign-on options (SAML, Active Directory including Azure, Google Account, or custom). Native mobile apps are available for iOS and Android.
Jitbit Helpdesk is intended for customer support teams and IT service management, from startups to enterprises. It is available as a free trial, with both SaaS and on-premises editions; the pages do not specify seat-based or usage-based packaging.
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