UseResponse
A complete customer service suite.
UseResponse is a customer support suite that brings help desk ticketing, feedback and community idea management, a knowledge base, and live chat with messengers into one platform. It is designed to handle multichannel customer interactions, automate support workflows, and provide self-service resources, and it can be deployed as a cloud service or installed on-premise on the customer's own server.
The suite includes a ticketing system with triggers and automations, SLA and business-hours tracking, satisfaction ratings, and custom analytics with AI reporting. Live chat connects a website widget with messengers including Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram, alongside a chatbot. Integrations cover Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, and Zoho CRM, with a RESTful API for custom connections. The platform supports multilingual content and custom branding.
UseResponse is aimed at support teams of varying sizes, from startups to enterprises. Pricing is based on the number of support agents, with a cloud plan billed monthly or annually and an on-premise plan billed annually with a minimum agent count. A 14-day free trial provides access to all features without requiring credit card details.
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