Customerly
The AI agent that actually resolves tickets
Customerly is an AI customer support platform whose agent, Aura, works across live chat, email, WhatsApp, Facebook Messenger, and mobile apps. It draws on knowledge base articles, billing records, and customer data to understand requests and complete them end to end, including processing refunds, rather than only generating replies. When a request falls outside what it can handle, it escalates to a human agent with the conversation context attached.
Core capabilities include direct integrations with billing, product, and customer systems, built-in decisioning about what data to use and when to escalate, intent-based resolution, and multi-step workflow automation. The platform also offers AI Live Chat, a Help Center with custom domain and multi-language support, Flows with AI Missions, NPS and CSAT surveys, Instant Translate, custom attributes and routing, identity verification, team analytics, and an Integrations & API layer. It is hosted on AWS in the EU with GDPR compliance, encryption in transit and at rest, and role-based access controls.
Customerly is aimed at support and customer success teams, with industry configurations for SaaS, fintech, EdTech, and travel. It is packaged as seat-based editions (Core, Growth, Ultimate) with a free trial, plus an AI-only Aura AI Agent option billed per AI conversation with no seats required. Usage is metered through AI Conversation credits and interactions, with add-ons such as AI Companion available on top.
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