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LiveAgent

Help desk with fast live chat and a call center.

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LiveAgent is an all-in-one customer service platform that brings live chat, AI chatbot, email ticketing, a built-in call center, social media support, and knowledge base management into a single dashboard. It is designed to help support teams handle customer conversations across channels without switching between separate tools.

The platform includes AI features such as AI Chatbot, AI Answer Improver, AI Answer Composer, AI Autoresponder, AI Human Handover, AI Ticket Summary, AI ticket triage and categorization, and AI Spam Prevention. Ticketing tools cover automation rules, SLA management, departments, custom roles, tags, canned messages, and a hybrid ticket stream. Live chat features include real-time chat, proactive chat invitations, chat distribution, and website visitor tracking. Integrations are available for VoIP providers, marketing platforms, and other business tools.

LiveAgent is aimed at small and mid-size support teams that manage email, chat, phone, and social channels. It offers a 30-day free trial with no credit card required, and paid plans are available in multiple tiers, including Small, Medium, Large, and Enterprise editions, with pricing based on agents.

12 alternatives to LiveAgent

Ranked by how well each tool replaces LiveAgent: shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 7 of 8 key features.

    77 out of 100 match$19/mo

  2. LiveHelpNow

    LiveHelpNow: Support platform combining chat, ticketing, knowledge base, automations and

    Covers 6 of 8 key features.

    72 out of 100 match$39/mo

  3. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 6 of 8 key features.

    72 out of 100 match$19/mo

  4. HelpDesk

    AI help desk and ticketing system for support teams

    Covers 3 of 8 key features.

    69 out of 100 match$19/mo

  5. Customerly

    The AI agent that actually resolves tickets

    Covers 3 of 8 key features.

    68 out of 100 match$19/mo

  6. HubSpot Service Hub

    Help desk connected to the HubSpot CRM

    Covers 5 of 8 key features, has a free plan and starts cheaper.

    Free plan
    67 out of 100 match$7/mo

  7. HappyDesk

    Helpdesk and ticketing system for customer support

    Covers 5 of 8 key features and has a free plan.

    Free plan
    66 out of 100 matchContact sales

  8. HelpSpot

    Help desk software that just works — simple, reliable, and affordable.

    Covers 3 of 8 key features and has a free plan.

    Free plan
    66 out of 100 matchContact sales

  9. LiveChat

    Live chat software for customer service and sales

    Covers 3 of 8 key features.

    66 out of 100 match$19/mo

  10. UseResponse

    A complete customer service suite.

    Covers 4 of 8 key features and has a free plan.

    Free plan
    66 out of 100 match$49/mo

  11. Atlas

    Bespoke AI for customer support

    Covers 3 of 8 key features.

    65 out of 100 match$39/mo

  12. Re:amaze

    AI-powered customer service and AI agent platform for eCommerce and online businesses

    Covers 2 of 8 key features.

    65 out of 100 match$29/mo