LiveHelpNow
LiveHelpNow: Support platform combining chat, ticketing, knowledge base, automations and
LiveHelpNow is a customer support platform that combines live chat, chat bots, ticketing, knowledge base, automations, and omnichannel support in a single workspace. It is designed to help teams manage conversations across channels, organize information, and reduce repetitive work through automation.
Core modules include Live Chat & Chat Bots, Ticketing, Knowledge Base, Automations, Omnichannel Support, and Integrations with tools such as Slack, HubSpot, WhatsApp, Facebook, Instagram, Mailchimp, Pipedrive, and others. Built-in AI features include Intelligent Routing, which directs conversations to agents based on skill, availability, and context, and Smart Suggestions, which surface knowledge base articles and response templates in real time. An optional add-on called Hue AI provides conversational intelligence, knowledge automation, and customer-facing AI answers.
LiveHelpNow is offered in Essential, Professional, and Premium editions, with seat-based monthly pricing and an Enterprise tier for larger organizations. AI features are packaged separately as AI Agent Assist (included), Knowledge AI, Conversational AI, and Conversational AI Plus, with usage-based allowances that vary by edition.
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