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Zammad

Open-source help desk ticketing system for self-hosted or cloud deployment.

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Zammad is an open-source ticketing system with email, chat, phone and social channels. Run it on your own server or use the hosted version.

12 alternatives to Zammad

Ranked by how well each tool replaces Zammad: shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 9 of 9 key features.

    75 out of 100 match$19/mo

  2. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 8 of 9 key features.

    73 out of 100 match$19/mo

  3. Zoho Desk

    Context-aware help desk inside the Zoho suite

    Covers 8 of 9 key features.

    Free plan
    71 out of 100 match$14/mo

  4. HappyDesk

    Helpdesk and ticketing system for customer support

    Covers 7 of 9 key features.

    Free plan
    67 out of 100 matchContact sales

  5. HubSpot Service Hub

    Help desk connected to the HubSpot CRM

    Covers 7 of 9 key features.

    Free plan
    66 out of 100 match$7/mo

  6. Gorgias

    Help desk built for e-commerce stores

    Covers 6 of 9 key features.

    66 out of 100 match$10/mo

  7. Help Scout

    Shared inbox and help center that feels like email

    Covers 5 of 9 key features.

    Free plan
    65 out of 100 match$25/mo

  8. osTicket

    Free, open-source support ticket system

    Covers 5 of 9 key features.

    Free planOpen source
    62 out of 100 matchFree

  9. Libredesk

    The open-source customer support desk. Self-hosted and free.

    Covers 4 of 9 key features.

    Free planOpen source
    62 out of 100 matchFree

  10. Front

    Shared inbox for customer operations teams

    Covers 6 of 9 key features.

    60 out of 100 match$25/mo

  11. LiveAgent

    Help desk with fast live chat and a call center.

    Covers 6 of 9 key features.

    60 out of 100 match$15/mo

  12. Deskpro

    The human help desk for smarter ticketing.

    Covers 5 of 9 key features.

    60 out of 100 match$195/mo