Libredesk

The open-source customer support desk. Self-hosted and free.

Libredesk is an open-source, self-hosted customer support desk that brings live chat, email, and other channels into a single inbox. It runs as a single binary or Docker container on your own server, requiring PostgreSQL and Redis, and is free to self-host with all features included and no paid tiers.

The platform includes an omnichannel inbox, an embeddable live chat widget, and a searchable Help Center with multilingual articles. AI features include an AI Assistant that answers live chat conversations using your knowledge base and hands off to a human when needed, plus an Agent Copilot for drafting replies, summarizing conversations, and looking up answers. Other capabilities include Automations for tagging and routing, Granular Permissions with custom roles, CSAT surveys and analytics, Custom Attributes, Macros, Auto Assignment, SLA Management, and SSO via Google, Microsoft, or any OIDC provider. HTTP/JSON APIs and webhooks support custom integrations. WhatsApp support through the Meta Cloud API is listed as coming soon.

Libredesk is aimed at teams that want to run their own support infrastructure. It is packaged as a free, open-source product with no paid tiers, available as a binary for Linux, macOS, Windows, FreeBSD, NetBSD, and OpenBSD, or as a Docker container. A live demo is available in the browser, and a one-click deploy option through Railway is offered for those who prefer not to manage the server themselves.

12 alternatives to Libredesk

Ranked by how well each tool replaces Libredesk: shared features, audience, price and popularity.

Zendesk
Customer service software for support teams of any size
Covers 6 of 15 key features.
Shared inboxKnowledge baseAutomationsLive chat
73 out of 100 match$19/mo
Freshdesk
Help desk with ticketing, SLAs and automations
Covers 5 of 15 key features.
Shared inboxKnowledge baseAutomationsAI agent
70 out of 100 match$19/mo
HappyDesk
Helpdesk and ticketing system for customer support
Covers 5 of 15 key features.
Free planShared inboxLive chatKnowledge baseAutomations
67 out of 100 matchContact sales
Deskpro
The human help desk for smarter ticketing.
Covers 6 of 15 key features.
Shared inboxLive chatKnowledge baseAutomations
66 out of 100 match$195/mo
HelpDesk
AI help desk and ticketing system for support teams
Covers 6 of 15 key features.
Shared inboxAutomationsAI assistantAI agent
64 out of 100 match$19/mo
FreeScout
Free self-hosted help desk and shared mailbox
Covers 0 of 15 key features.
Free planOpen source
64 out of 100 matchContact sales
Jitbit Helpdesk
Email-first help desk and IT ticketing system
Covers 5 of 15 key features.
Free planAI assistantAutomationsSearchSingle sign-on
63 out of 100 match$29/mo
LibraryH3lp
Customer service software combining website chat, tickets, knowledge bases, email, and add
Covers 2 of 15 key features.
Knowledge baseSingle sign-on
63 out of 100 match$4/mo
BoldDesk
Autonomous AI customer service software.
Covers 7 of 15 key features.
Shared inboxKnowledge baseAI agentAI assistant
63 out of 100 match$99/mo
Front
Shared inbox for customer operations teams
Covers 5 of 15 key features.
Shared inboxAutomationsAI agentKnowledge base
63 out of 100 match$25/mo
SparrowDesk
You run support. AI runs the busywork.
Covers 7 of 15 key features.
Free planAI agentAI assistantShared inboxLive chat
62 out of 100 match$16/mo
Zammad
Open-source help desk ticketing system for self-hosted or cloud deployment.
Covers 4 of 15 key features.
Free planOpen sourceKnowledge baseAutomationsLive chatMacros
62 out of 100 match$8/mo