Best free customer service software

Free plans you can genuinely run support on, and the point where each one starts to cost money.

Tidio
Live chat, chatbots and Lyro AI agent for small businesses
$24.17/mo
Live chat and a ticket inbox for up to 10 seats, 50 conversations a month and 50 Lyro AI conversations to try the AI agent. Only conversations your team replies to count.
Free planAlternatives to Tidio
Help Scout
Shared inbox and help center that feels like email
$25/mo
A free shared inbox, help center and Beacon widget for up to five users. The best free option for email-first teams.
Free planAlternatives to Help Scout
tawk.to
Free live chat for websites
Free
Chat, ticketing and a knowledge base free with unlimited agents. Paid add-ons remove branding and add AI.
Free planAlternatives to tawk.to
HubSpot Service Hub
Help desk connected to the HubSpot CRM
$7/mo
Free ticketing, chat and a shared inbox tied to the free HubSpot CRM.
Free planAlternatives to HubSpot Service Hub
Chatwoot
Open-source customer engagement suite
$19/mo
Open-source inbox for chat, email and social. Free to self-host if you have someone to run a server.
Free planOpen sourceAlternatives to Chatwoot
Zammad
Open-source help desk ticketing system for self-hosted or cloud deployment.
$8/mo
Full open-source ticketing with SLAs and a knowledge base, free on your own infrastructure.
Free planOpen sourceAlternatives to Zammad

Tidio