Deskpro
The human help desk for smarter ticketing.
Deskpro is an omnichannel help desk platform that brings conversations from email, live chat, voice, SMS, WhatsApp, Slack, Microsoft Teams, and social channels into a single inbox with ticketing, so support, IT, and HR teams can track and resolve requests in one place. It can be deployed as a managed cloud service or self-hosted through Deskpro Private for organizations with specific data, compliance, or infrastructure requirements.
Core capabilities include omnichannel ticketing, workflows and automation, a customizable multilingual knowledge base, real-time dashboards and scheduled reporting, and Deskpro AI, which drafts replies, summarizes threads, triages tickets, and handles first contact via chatbot while keeping agents in control. Integrations cover Slack, Salesforce, HubSpot, Jira, Microsoft Teams, WhatsApp, and Zapier, with API and webhook support for custom connections.
Deskpro serves customer support, IT, and HR teams, with configurations for B2B support, IT request and problem management, and employee case management. It is available as Deskpro Cloud or Deskpro Private, the latter supporting on-premise, VPC, regional, or sovereign cloud deployment with Private AI. A self-guided tour and demo are offered for evaluation.
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