Trengo
Customer engagement platform for omnichannel communication from a single inbox
Trengo is a customer communication platform that brings conversations from WhatsApp, email, live chat, social media and voice into one shared inbox, with customer details and order context alongside each conversation. It is designed to help teams manage inbound requests, route work to the right people, and automate repetitive questions so agents can focus on more complex interactions.
The platform includes an omnichannel inbox, AI Agents that handle common queries and route conversations, AI Journeys for automated lead and customer flows, AI for Voice, and an AI agent called Dessa for eCommerce. It supports WhatsApp Business through an official Meta Business Partner integration, along with TikTok, Instagram, Facebook, email, live chat and voice. Integrations include Shopify and WooCommerce, with an API available for custom connections. Additional capabilities include conversation translation, AI summarisation, multi-user team collaboration, a website widget, WhatsApp broadcasts and messaging templates, and lead qualification workflows.
Trengo is aimed at support, service and sales teams, with solutions for retail and eCommerce, travel and hospitality, health and wellness, leisure, automotive, financial services and education. It offers a free trial and a free plan, with paid editions and pricing based on usage and conversation volume.
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