CINNOX
AI-powered omnichannel contact center platform unifying telecom and digital customer touch
CINNOX is a SaaS customer engagement platform that unifies traditional telecom channels such as voice, SMS, and virtual numbers with digital channels including live chat, email, and social messaging in a single hub. It is built on the infrastructure of parent company M800 and launched in 2020, originally known as maaiiconnect. The platform addresses the need to connect, orchestrate, and evaluate customer and team interactions across channels.
Key capabilities include an AI Q&A Bot that draws on a knowledge base and provides automatic contextual interaction summaries, a Lightweight CRM with unified customer identity and AI-suggested Labels & Topics, intelligent routing, real-time chat translation, and virtual numbers covering over 150 countries. The platform also offers a team collaboration workspace with real-time communication, file sharing, and task management, alongside an Omnichannel Contact Center, Sales & Marketing solutions, and an Evaluate module for insights. Integrations span social messaging (Facebook Messenger, WhatsApp, WeChat, LINE), email (MS Outlook, Google Gmail), CMS platforms (WordPress, Shopify, Wix), CRM (Salesforce, HubSpot), and AI services (MS Azure OpenAI, Google DialogFlow), with API references and webhooks for custom workflows.
CINNOX is aimed at businesses of all sizes and sectors, including financial services, retail, and e-commerce. It is packaged with a free plan, a 14-day free trial, and a Digital Commerce edition priced per staff member or per licence with a minimum licence count, available on monthly or yearly billing.
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