Re:amaze
AI-powered customer service and AI agent platform for eCommerce and online businesses
Re:amaze is a customer support platform that consolidates conversations from email, live chat, social media, SMS, VoIP, video calls, and push notifications into a shared inbox, helping teams manage customer interactions in one place. It also includes a customizable FAQ and help center for self-service support.
Key modules include Inbox, Chat, Chatbots, Push Campaigns, FAQ, Status Page, and Live monitoring. Built-in AI features cover reply drafting, conversation summarization, sentiment analysis, article generation, and an AI Agent (beta) for automated resolutions. Collaboration tools include assignments, notes, collision detection, tags, workflows, and reporting. Integrations span Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, and others, with SDKs and a JSON API for custom data modules. Mobile apps are available on iOS and Android.
Re:amaze is aimed at support teams across industries including SaaS, eCommerce, education, and travel, with multibrand support for managing multiple brands in one account. It offers a free plan and a 14-day free trial, after which users select a plan in account settings.
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