Deflection
Intelligent Automation for Exceptional Customer Service
Deflection is an AI customer service platform that automates support across chat, email, and phone. It handles incoming and outgoing calls through IVR, answers customer questions, and performs tasks such as booking sales and processing refunds. The Learning Center trains on a company's website, help center, historical tickets, and ongoing interactions, while the Actions Library connects to existing systems through native integrations and database access.
The platform includes Chat and Email Automation, Phone Automation, the Learning Center, and the Actions Library, with API access and real-time data integration. Security features include SSL/TLS encryption, AWS hosting, content moderation, prompt injection protection, and dynamic keyword filtering. Pricing is usage-based: a Starter plan includes email and chat channels, API Actions Library, automatic learning, and a 24/7 SLA, billed per ticket resolution after a free trial with credits. An Enterprise edition adds white-glove onboarding, custom workflows, and API access, with custom pricing.
12 alternatives to Deflection
Ranked by how well each tool replaces Deflection: shared features, audience, price and popularity.
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Free plan60 out of 100 match$0.20/moAI customer service agent that works inside your existing helpdesk.
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