UVDesk
Helpdesk system for ecommerce and multichannel.
UVdesk is a helpdesk system for managing customer support tickets, available as a SaaS product and as an open source PHP/Symfony application. It centralizes queries from multiple channels, converts support emails into tickets, and provides a knowledgebase and form builder for customer-facing support.
Core capabilities include ticket formation and administration, workflow automation, task management, email management, multi-channel support, and agent performance reporting. UVdesk integrates with ecommerce platforms such as Shopify, Magento, OpenCart, PrestaShop, and CS-Cart, as well as marketplaces like Amazon, eBay, Etsy, and Flipkart. Additional apps cover order fetching, single sign-on, file viewing, translation, Google Calendar, and social integrations. The open source edition is available through GitHub, while the SaaS version is offered through sign-up and demo options.
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