ManageEngine
AI-driven unified service management platform for the digital enterprise
ServiceDesk Plus is a service management platform that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments such as HR, facilities, and finance. It is designed to help teams design, automate, deliver, and manage IT and business services, and it is available both on-premises and in the cloud, with the option to migrate between deployment models.
The platform includes incident, request, problem, change, release, and knowledge management, along with a self-service portal, SLA management, reporting and dashboards, and low-code customization for custom modules, forms, and reports. AI features include predictive intelligence for ticket triage and routing, a virtual support agent (Zia), and GenAI capabilities for response generation, summarization, and script generation, with support for technologies including OpenAI's ChatGPT and Microsoft Copilot. Native integrations connect with ManageEngine's broader IT product portfolio, and a multi-instance model supports separate service desk instances for different departments.
ServiceDesk Plus is offered in three editions: Standard for IT and non-IT service desks, Professional adding IT asset management capabilities, and Enterprise providing unified service management with CMDB, IT project management, and change and release management. Native AI capabilities are included across all editions without additional cost. A free trial and free demo are available, and quotes are provided based on requirements.
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