Harmony

Harmony is an AI-native IT service management and enterprise service management platform that resolves employee requests across IT, HR, finance, procurement, legal, and operations. Instead of routing every request into a ticket handled manually, AI agents understand the request, gather context, apply policy, and take action, with a ticket created only when a person needs to be involved. Requests arrive through Slack, Teams, email, a portal, or a call center, and agents can also detect issues proactively before they are reported.

The platform is organized into Resolve and Manage. Resolve includes the AI Service Desk Agent, pre-built AI agents, an AI Agent Builder for no-code agent creation, and knowledge base generation. Manage covers assets, applications, employees, compliance and policies, and integrations. Named capabilities include application access requests, password and MFA resets, employee onboarding and offboarding, device recovery, license expiration discovery, and EDR misconfiguration detection. Harmony connects to more than 100 integrations, including Slack, Microsoft Teams, Okta, Microsoft Entra ID, Google Workspace, Jira Service Management, ServiceNow, and Freshservice, and supports bidirectional sync with Jira, Monday, and Asana.

Harmony is built for internal teams across IT, HR, operations, finance, legal, and security. Security controls include policy guardrails, human-in-the-loop approvals, deterministic flows, scoped least-privilege access, SAML and SCIM, and RBAC managed through your identity provider. The pages describe a demo booking and a trial option but do not specify plan editions or pricing structure.