SysAid
ITSM Software With Agentic AI That Gets IT Done
SysAid is an enterprise IT service management platform that combines ITSM workflows with agentic AI to resolve incidents, fulfill requests, and automate routine tasks. It addresses the manual work and queue management that slow IT teams, using AI agents that can act on their own within rules set by administrators, with actions logged and traceable for governance.
Core capabilities include incident, change, problem, and request management, SLA tracking, a knowledge base, multi-channel intake via portal, email, chat, or Microsoft Teams, and a visual no-code Workflow Designer. Asset management covers inventory, network discovery, CMDB, and license management. AI features include Copilot chatbots for agents and end users, over 100 prebuilt AI agents, an AI agent builder, AI automations from plain-language prompts, and connections to tools such as Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. Reporting includes service desk dashboards and Qlik-powered BI analytics.
SysAid targets IT teams and service management leaders. It is offered in Professional and Enterprise editions, priced per agent per month, with Enterprise starting at a minimum agent count. Professional includes AI features with a set number of Workato credits; Enterprise adds a sandbox environment, tailor-made AI agents, advanced BI, more credits, and a Gold Service Package with priority support. Asset management includes a base allotment with additional packs available.
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