Denser
AI chatbot + built-in helpdesk. Deploy AI customer support everywhere, in minutes.
Denser is a customer experience platform that combines AI chatbots with a built-in helpdesk. It addresses the problem of support conversations being spread across disconnected tools, where context is lost between channels and customers must repeat information when a conversation moves from an automated answer to a human agent. One AI agent answers routine questions from a knowledge base and hands off unresolved cases to the helpdesk with the full conversation attached.
The platform deploys across website chat, help pages, email, phone, WhatsApp, REST API, and platforms including WordPress, Slack, Telegram, and Shopify. Answers include citations to source passages, and Answer Quality flags unresolved questions and contradictions across sources. The Helpdesk converts conversations into tickets automatically, with escalation triggered by explicit requests for a human, repeated failed attempts, or detected frustration. Teams can assign tickets, track status, and take over live chat. Integrations include Zendesk, Intercom, Freshdesk, and HubSpot.
Denser is aimed at teams handling customer support across multiple channels. It offers a free plan with limited bots, team members, and monthly queries. Paid plans are available on a 7-day trial and are priced monthly or yearly, with tiers that increase bot count, team members, query limits, knowledge base size, and log retention. Helpdesk features and Answer Quality insights are included from the Standard plan upward, while Enterprise adds priority support, SLAs, and private LLM deployment as an add-on.
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