Lance

Lance is a collaborative AI platform for hotels that brings front-of-house, back-of-house, sales, and management workflows into one system. It addresses the operational load of handling guest calls, messages, room turnovers, work orders, maintenance, and staffing, while keeping staff in control of every action. The platform's nine products can run independently or together, allowing hotels to start with the AI front desk and add other modules over time.

Its modules include an AI Front Desk Receptionist that answers calls around the clock and routes requests, All-in-One Guest Communications covering voice, SMS, and staff messaging, and an AI Sales Agent that captures inquiries and drafts responses for human review. Operations features include Boards for live room status and assignments, Task Management for work orders, Preventive Maintenance with PM templates and area readings, Facilities for predictive maintenance, Management for labor scheduling and operational visibility, and a Mobile Operations Pad for managed Android tablets. Security controls include role-based access, encryption in transit and at rest, audit logging, and logical data isolation, with customer data excluded from foundation model training.

Lance is built for hotel owners, operators, and frontline teams across independent, branded, and luxury properties. The platform is offered through demos rather than self-serve sign-up, and modules can be adopted individually or as a combined platform.