Pylon

The Agentic Support Platform.

Pylon is a support platform for B2B companies that brings customer conversations from Slack, Microsoft Teams, email, chat, SMS, WhatsApp, Discord, Telegram, and phone into a single workspace. It is designed for teams managing complex accounts with multiple stakeholders across platforms, where human agents and AI agents work together to investigate, resolve, and act on customer issues.

The platform includes Assist Agent, Background Agent, Slack Agent, and Support Agent, along with Skills for reusable instructions. It connects to CRM systems (Salesforce, HubSpot, Pipedrive, Attio), issue tracking (Jira, Linear, GitHub Issues, Asana, Shortcut), call recording (Gong, Fireflies.ai, Grain), data warehouses (Snowflake, BigQuery, Redshift, S3), and codebase tools (Cursor). Additional modules cover Analytics & Reporting, Account Intelligence, Knowledge Base, Workforce Management, Surveys (NPS & CSAT), and Ticketing. MCP connections link Pylon data to AI tools such as Claude, ChatGPT, and Cursor, and an API & Webhooks layer supports custom integrations.

Pylon is built for B2B support and customer success teams. It is SOC 2 Type 2, GDPR, ISO 27001, and ISO 42001 compliant, with HIPAA support and security reviews available on the Enterprise tier. Pricing details are available through a demo booking process.

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