Hornbill
Making life at work better
Hornbill is a cloud-based enterprise service management platform that brings service management, workflow automation, and governed AI into one environment. It is designed to reduce routine work across IT, HR, Finance, and Facilities teams, while giving employees a single place to request services and access support. The HAi Suite and Governance Studio add AI capabilities with controls intended to support safe scaling.
The platform includes a unified service portal, omnichannel support across web, mobile, email, phone, walk-up, and social channels, and drag-and-drop workflow orchestration. Additional modules cover IT service management, IT operations management, service catalog, self-service, knowledge management, virtual agent/chatbot, CMDB, IT asset management, project and supplier management, kanban boards, timesheets, and document management. Codeless integrations and an IPaaS integration hub connect workflows across enterprise systems.
Hornbill is aimed at organizations seeking to unify service delivery across departments. The platform is described as 100% codeless, with continuous feature upgrades rather than scheduled releases. The pages reference a free health check with ESM consultants and a single-price packaging model, but do not specify plan tiers, seat-based pricing, or usage-based pricing.
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