HelpDocs
Knowledge base software for customer self-service and AI assistants
HelpDocs is knowledge base software for creating, managing, translating, and connecting documentation across customer self-service, internal team docs, and AI assistants. It provides a single source of content that can be published to a help center, embedded in products, and made available to support tools and AI systems.
Core capabilities include article editing, bulk tools and advanced filtering, machine and manual translations, permissioning, SSO via SAML, OpenID Connect, and JWT, and the Lighthouse embeddable help widget. HelpDocs AI supports drafting, rewriting, summarizing, and generating metadata. A REST API and integrations connect the knowledge base with support platforms such as Intercom, Front, Gorgias, and Zendesk AI Agents; AI tools including ChatGPT, Claude, Fin, Ada, and ElevenLabs; team chat via Slack; and analytics tools such as Google Analytics 4 and Segment.
HelpDocs is aimed at support, documentation, and customer success teams, with use cases spanning logistics, education, enterprise, ecommerce, and professional services. It is provided as licensed software with a 14-day free trial that does not require a credit card. Pricing is published as a monthly range rather than quote-only tiers.
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