Document360
Knowledge base software with AI search, chatbot and writing tools
Document360 is a cloud knowledge base platform for creating and managing self-service documentation. It supports authoring with Markdown and WYSIWYG editors, category management, multiple projects for public and private knowledge bases, approval workflows, and a reader-facing site with custom domains, branding, and custom CSS/JS. AI capabilities include Eddy AI search, an AI writing agent, an AI chatbot add-on, and an MCP server for connecting the knowledge base to tools such as ChatGPT, Claude, and Copilot.
The platform includes features such as advanced search, interactive decision trees, workflow builder, pro analytics, support ticket deflector, duplicate content detection, SSO, home page builder, custom domain, feedback manager, audit logs, SCIM, glossary, role-based access, knowledge base widget, interactive demo, SEO snippets, templates, in-line comments, PDF export, custom fields, workspaces, IP restriction, localization, dashboard, contextual AI assistance, FAQs, and scheduled publishing. Integrations cover helpdesk tools like Zendesk and Freshdesk, chatbot systems such as Intercom and Drift, analytics via Google Analytics and Segment, translation through Crowdin, commenting via Disqus, and code repositories including GitHub, alongside Slack, Microsoft Teams, Salesforce, and a REST API for custom integrations.
Document360 is intended for support, technical writing, product management, and developer teams. Security features include SSO, role-based permissions, audit logging, encryption, and network protections, with SOC 2 Type II and ISO 27001:2022 certifications. The platform is hosted on Microsoft Azure, and a Data Processing Agreement with Standard Contractual Clauses is offered for GDPR compliance.
12 alternatives to Document360
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