SupportHunt
24/7 outsourced customer support for e-commerce and SaaS businesses
SupportHunt provides outsourced customer support for e-commerce and SaaS businesses, combining human agents with an AI chatbot to handle customer inquiries across email, live chat, and social media. Agents are trained on the client's products and services, with a stated maximum reply time of one hour and 24/7/365 coverage. The service integrates with support platforms including Help Scout, Intercom, Slack, Drift, Zendesk, and Freshdesk, and includes email template creation, script writing, and app integration.
Plans are packaged as monthly flat-rate subscriptions: an AI ChatBot edition covering first-layer automated support with unlimited chats and human handoff when needed, and Starter, Optimal, and Ultimate editions that add assigned support agents, dedicated account management, knowledge base creation, reporting, quality assurance, and performance meetings, with coverage and agent counts varying by tier. A custom plan is available for clients using their own support software or with unique requirements. Email templates, script writing, and app integration are included in plans, with no setup fees or contract requirement; chatbot build and training carry an extra cost.
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