Retape (Resolve)

Resolve is an AI-native CRM for debt settlement operations, covering sales, client servicing, negotiation, and management visibility. It addresses the problem of operating work happening outside the CRM in spreadsheets, inboxes, call notes, and manual follow-up, by putting AI workers into the system of record to move work forward while humans retain judgment and the client relationship.

The platform includes AI workers for each lifecycle stage: Maya for AI voice intake, Aria for guided self-enrollment, Penny for client communications and outreach campaigns, Scout for bulk settlement automation and funds tracking, Sage for plain-English data queries, and Pulse for churn detection. Capabilities include AI call scoring, a common inbox, POA automation, live ops dashboards, and two-way integrations with payment processors, dialers, merchant accounts, e-sign, and SMS. The platform is SOC 2 Type II audited with single-tenant isolation, TCPA-safe outreach, consent capture, and an immutable activity log. Data migration from an existing CRM is handled end-to-end with verification before cutover.

Resolve is built for debt settlement operators and their sales, servicing, negotiation, and management teams. Pilots typically run within 30 days, with full migration of an existing book landing between four and ten weeks depending on integrations and data complexity. Pricing details are discussed through a demo.