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MSP Process

Your AI-powered service desk, built for MSPs

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MSP Process is a service desk platform for managed service providers that verifies end users and technicians before handling requests, triages and routes tickets across channels, and automates service delivery through AI voice, chat, and workflow tools connected to PSA systems. It addresses the need to confirm identity, document conversations, and move requests through a structured workflow with less manual handling.

The platform includes End User Verification, Technician Verification, AI Voice Verification, Secure Data Sharing, Password Reset, Password Rotation, AI VoiceAssist, a Client Portal and Mobile App, Teams Chat Ticketing, SMS/MMS Ticketing, WhatsApp Messaging, and Live Website Chat. Its workflow stages cover receive, verify, triage, schedule, call documentation, Triggr automation, and completion, with AI ticket triage, AI CallScribe, and ScheduleAssist. Integrations include ConnectWise PSA, Datto Autotask, ServiceNow, HaloPSA, Kaseya BMS, SuperOps, Syncro, Freshworks, Zendesk, Microsoft Teams, Microsoft Authenticator, Duo Security, and Hudu, along with a REST API, webhooks, Zapier, and a partner SDK.

MSP Process is built for MSPs and IT teams. Plans are structured so each includes the previous one, priced around technician and client volume; the Verification Plus plan covers identity verification, technician verification, secure data send and request, and a technician mobile app.

11 alternatives to MSP Process

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