Skip to content
whatismyalternative

Modem

Find, fix, and follow up on every customer concern

Visit Modem

Modem is a customer concern discovery and organization platform. It ingests feedback from support tickets, chat, calls, social media, and code repositories, groups related mentions into topics, links them to the engineering work (issues and pull requests) that addresses them, and tracks status through to resolution. It provides a web dashboard, a CLI, an HTTP API, and an MCP interface for AI agents.

12 alternatives to Modem

Ranked by how well each tool replaces Modem: shared features, audience, price and popularity.

  1. GoodSeeker

    Collect and centralize impact stories: a SaaS platform.

    Covers 2 of 15 key features.

    Free plan
    68 out of 100 match$149/mo

  2. Trackingplan

    Your digital analytics agent for performance and martech.

    Covers 8 of 15 key features.

    61 out of 100 match$249/mo

  3. AppFollow

    Understand and elevate your app's reputation

    Covers 12 of 15 key features.

    Free plan
    58 out of 100 matchContact sales

  4. Mopinion

    Mopinion Feedback for Websites, Apps and Email

    Covers 5 of 15 key features.

    Free plan
    58 out of 100 match$279/mo

  5. Canny

    AI-powered customer feedback platform

    Covers 6 of 15 key features.

    Free plan
    58 out of 100 match$79/mo

  6. Dovetail

    The customer intelligence platform that turns feedback from every source into decision-re

    Covers 8 of 15 key features.

    Free plan
    58 out of 100 matchFree

  7. Survicate

    Capture, analyze, act. Build the ultimate program for customer feedback.

    Covers 8 of 15 key features.

    57 out of 100 match$114/mo

  8. Beamer

    Customer communication platform for product releases (changelog, NPS, feedback, onboarding

    Covers 2 of 15 key features and starts cheaper.

    Free plan
    56 out of 100 match$59/mo

  9. Feedback Company

    Powerful feedback for your organization.

    Covers 6 of 15 key features.

    56 out of 100 match$69/mo

  10. unitQ

    AI quality intelligence platform that unifies customer signals into real-time insight

    Covers 13 of 15 key features.

    56 out of 100 match—

  11. Smaply

    Customer journey management that turns evidence into action

    Covers 9 of 15 key features and starts cheaper.

    Free plan
    56 out of 100 match$38/mo

  12. Chattermill

    AI-native platform for consolidating and analyzing customer feedback from multiple sources

    Covers 12 of 15 key features.

    56 out of 100 matchContact sales