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Smaply

Customer journey management that turns evidence into action

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Smaply is a customer journey management software that enables teams to map, manage, and optimize customer interactions. It connects research, journey maps, metrics, and prioritization in one platform, with AI features for drafting maps and synthesizing research. It is designed for customer experience, service design, and product teams.

12 alternatives to Smaply

Ranked by how well each tool replaces Smaply: shared features, audience, price and popularity.

  1. GoodSeeker

    Collect and centralize impact stories: a SaaS platform.

    Covers 2 of 15 key features.

    Free plan
    73 out of 100 match$149/mo

  2. Survicate

    Capture, analyze, act. Build the ultimate program for customer feedback.

    Covers 6 of 15 key features.

    64 out of 100 match$114/mo

  3. Sleekplan

    All-in-one feedback platform on autopilot. Feedback boards, roadmap, changelog, NPS, and a

    Covers 0 of 15 key features and starts cheaper.

    Free plan
    60 out of 100 match$13/mo

  4. Canny

    AI-powered customer feedback platform

    Covers 6 of 15 key features.

    Free plan
    59 out of 100 match$79/mo

  5. Usersnap

    The product evidence platform for enterprise teams.

    Covers 0 of 15 key features.

    Free plan
    59 out of 100 match$49/mo

  6. UserTesting

    Human insight / customer experience feedback platform

    Covers 3 of 15 key features.

    58 out of 100 matchContact sales

  7. SatisFactory

    SaaS platform for measuring customer satisfaction by centralizing feedback from multiple

    Covers 8 of 15 key features.

    58 out of 100 match—

  8. Explorance

    Get better feedback insights and see quick results.

    Covers 8 of 15 key features.

    58 out of 100 matchContact sales

  9. Qualtrics

    Turn insights into trusted outcomes.

    Covers 3 of 15 key features.

    58 out of 100 matchContact sales

  10. Dovetail

    The customer intelligence platform that turns feedback from every source into decision-re

    Covers 6 of 15 key features.

    Free plan
    58 out of 100 matchFree

  11. zenloop

    Customer experience management platform combining NPS, CSAT and CES surveys with review

    Covers 4 of 15 key features.

    58 out of 100 matchContact sales

  12. Savio

    Centralize customer product feedback from Success, Sales, and Support

    Covers 10 of 15 key features.

    57 out of 100 match$39/mo