Canny
AI-powered customer feedback platform
Canny is a customer feedback and customer intelligence platform for product teams. It captures feature requests and other feedback from customer conversations and from a customer-facing portal, then organizes the results by product area and connects them to the account and revenue behind each request, so teams can decide what to build next.
Core modules include Autopilot, which reads sales calls and support conversations to capture, deduplicate, and triage feedback; a Portal where customers post and vote on requests; analysis tools such as user segmentation, tags and categories, and sorting by MRR impact; prioritization and roadmapping with scored rankings, public or private roadmaps, status updates, and date estimates; and a changelog with an embeddable widget and release scheduling. Integrations cover support tools like Intercom, Zendesk, and Slack; sales and call tools like Gong, Zoom, and Google Meet; CRM platforms like Salesforce and HubSpot; and project management tools like Jira, Linear, and GitHub, alongside an open API and an MCP server for querying feedback in tools such as Claude and ChatGPT.
Canny is aimed at product management, sales, customer success, customer experience, and marketing teams. It offers a free plan with unlimited feedback and sources, with paid plans available on month-to-month or annual terms and a Business plan with custom terms and a dedicated customer success manager.
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