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unitQ

AI quality intelligence platform that unifies customer signals into real-time insight

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unitQ is an AI quality intelligence platform that aggregates customer feedback from support, social media, review sites, surveys, and other channels into a single system. It categorizes signals with AI, connects them to business metrics, and helps teams detect emerging issues, understand their impact, and prioritize fixes before KPIs are affected.

The platform comprises six products: Monitor for real-time customer intelligence and issue detection, Impact for linking feedback to business outcomes, Compete for competitive benchmarking, Support QA for scoring agent and bot interactions, Research for AI-moderated interviews, and Social for monitoring public conversations. Monitor includes agentQ for answering business questions with citations, root cause analysis, customizable dashboards, anomaly alerts via Slack, Microsoft Teams, or PagerDuty, and integrations with tools such as Jira, Amplitude, Datadog, Zendesk, and Salesforce.

unitQ is designed for product, engineering, CX, and leadership teams. It connects to over 100 feedback channels and is SOC 2 Type II compliant, EU GDPR compliant, and hosted on ISO-certified infrastructure.

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