Jetdocs
Answers for Internal Requests
Jetdocs is an internal ticketing platform for managing requests and approvals across departments, with clear ownership, routing, and visibility into where each ticket stands. It runs alongside Microsoft Teams and Slack so employees can submit and track requests without switching tools, and pairs with Gerald, an AI assistant that retrieves answers from internal knowledge sources and creates tickets when a request needs action.
The platform includes no-code service catalogs, dynamic field collection with conditional logic, cross-functional approval chains, intelligent routing, SLA tracking, audit trails, and a ticket hub with custom views and analytics. Automation covers auto-assignment, escalation, and notifications, while bot and agent steps handle triage, enrichment, and resolution. Integrations include inbound and outbound webhooks, the Jetdocs API, dynamic API fields, and export to XLSX, DOCX, and PDF. Gerald connects to SharePoint for knowledge retrieval and routes unresolved requests into Jetdocs workflows via the MCP server; it is available for Microsoft Teams only.
Jetdocs targets organizations needing structured internal operations across departments, with role-based and field-level access control, multi-access workspaces, and SOC 2 Type II compliance. Packaging includes a freemium plan for teams under 10 users, a Gerald AI Agent plan with usage-based billing for overages, a ticketing plan for up to 50 users, and a custom edition for larger organizations with dedicated support, custom integrations, and advanced security features.
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