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Jelly

A simpler shared inbox for small teams.

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Jelly positions itself as a middle ground between sharing a single login and running a full help desk. It covers common inbox needs such as saved replies, snoozing, labels, search and filtering, a team activity log, permissions, send later, autoresponders, contact management, attachments, spam detection, undo send, two-factor authentication, dark mode and a mobile-friendly interface. It also offers an API, keyboard shortcuts, and integrations with Slack, Discord and webhooks.

12 alternatives to Jelly

Ranked by how well each tool replaces Jelly: shared features, audience, price and popularity.

  1. Help Scout

    Shared inbox and help center that feels like email

    Covers 1 of 15 key features and has a free plan.

    Free plan
    65 out of 100 match$25/mo

  2. Zendesk

    Customer service software for support teams of any size

    Covers 1 of 15 key features and starts cheaper.

    64 out of 100 match$19/mo

  3. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 1 of 15 key features and starts cheaper.

    62 out of 100 match$19/mo

  4. Sortd for Gmail

    Sortd turns Gmail into a shared inbox and visual workflow: every conversation in support@,

    Covers 1 of 15 key features, has a free plan and starts cheaper.

    Free plan
    61 out of 100 match$10/mo

  5. Keeping

    Shared inbox for Gmail.

    Covers 0 of 15 key features and starts cheaper.

    60 out of 100 match$14/mo

  6. Gmelius

    Your team's AI-powered inbox for Gmail.

    Covers 1 of 15 key features, has a free plan and starts cheaper.

    Free plan
    59 out of 100 match$19/mo

  7. Jitbit Helpdesk

    Email-first help desk and IT ticketing system

    Covers 0 of 15 key features and has a free plan.

    Free plan
    59 out of 100 match$29/mo

  8. Front

    Shared inbox for customer operations teams

    Covers 1 of 15 key features.

    59 out of 100 match$25/mo

  9. Slack

    Channels, huddles and apps for work communication

    Covers 0 of 15 key features, has a free plan and starts cheaper.

    Free plan
    57 out of 100 match$8.25/mo

  10. Enchant

    Customer service software with omnichannel shared inboxes, knowledge bases and live chat

    Covers 3 of 15 key features, has a free plan and starts cheaper.

    Free plan
    57 out of 100 match$5/mo

  11. SupportBee

    Email ticketing system that turns customer emails into organized tickets for team-based, 1

    Covers 1 of 15 key features and starts cheaper.

    57 out of 100 match$20/mo

  12. Drag

    The inbox for teams and agents.

    Covers 1 of 15 key features and starts cheaper.

    57 out of 100 match$12/mo