Drag
The inbox for teams and agents.
Drag is a shared inbox for Gmail teams, built around Varley, its AI assistant. It solves the problem of teams managing customer email, live chat, and WhatsApp messages from a single, collaborative workspace, preventing duplicate replies and keeping conversations organized. The product runs as a Chrome extension, web app, desktop app, and mobile apps for iOS and Android.
Its main features include a shared inbox with Kanban and list views, assignment, collision detection, and internal notes. Varley offers four capabilities: Copilot for asking questions and approving actions, Agents for resolving conversations autonomously, Intelligence for answering from team knowledge, and Assists for tagging, summarizing, and drafting replies. The product includes channels for email, WhatsApp, live chat, and a help center, plus automation rules, SLA tracking, and reporting. It integrates natively with Google Workspace, connects to 5,000+ apps via Zapier, and offers a REST API and MCP server for custom AI tool integration.
Drag is designed for support, sales, operations, and IT teams using Gmail and Google Workspace. It offers a 7-day free trial with no credit card required. Plans are per seat, with Varley included from the $18 plan; AI actions are priced separately, and Agents are usage-based.
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