Infobip
Build meaningful customer relationships across any communication channel
Infobip is a communications platform as a service (CPaaS) that lets businesses send messages and run customer conversations across SMS, MMS, email, voice, WhatsApp, Viber, RCS, live chat, Instagram, Messenger, Telegram, Apple Messages for Business, LINE, KakaoTalk, mobile push, in-app messaging and video. It addresses the need to reach customers on the channels they already use, while supporting two-way interactions for marketing, support and authentication.
The platform combines programmable channel APIs with a no-code interface. Named capabilities include AgentOS Journeys for designing omnichannel journeys with real-time customer attributes and behavioral triggers, AI agents that analyze context and complete tasks autonomously, a cloud contact center that routes customers to human agents within chatbot flows, and a conversational CDP built on unified customer profiles. Connectivity tools include mobile identity, number provisioning in more than 50 countries, and number lookup. Authentication provides automated customer verification with multistep failover. CPaaS X and Network APIs offer additional modular and network-level capabilities, and the platform integrates with existing systems through a range of integration options.
Infobip is aimed at businesses, developers, enterprises, partners and telecom operators building customer communications across industries including finance, retail, healthcare, transportation and travel. Pricing is calculated per channel and varies by destination country, network and applicable discounts; channel-specific pricing pages are available for SMS, email, Viber, WhatsApp and voice.
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