Community
Rich Messaging + AI, direct to your audience.
Community is a messaging platform for two-way conversations over SMS, MMS, WhatsApp, Apple Messages for Business, and RCS from a single place. It is designed to help businesses, brands, public figures, and creators reach their audiences directly, without relying on social algorithms, while keeping member data and replies in one system.
The platform includes rich member profiles that aggregate external system data, demographics, engagement history, and interests to support personalization. AI features include AI Summaries, AI Chatbots, AI Suggestions, and a Message Generator, alongside message flow automations, campaign scheduling, and response clustering. Integrations cover CRM, commerce, ticketing, marketing automation, and data platforms such as Salesforce, Shopify, Adobe Journey Optimizer, Mailchimp, Zapier, Hightouch, Snowflake, and Databricks, with APIs, webhooks, and CSV import/export for custom workflows. Web and iOS app access are available.
Community is packaged in three plan tiers: Small Business, Mid Market, and Enterprise, with pricing provided as a tailored quote. Small Business includes a dedicated 10DLC number, two-way messaging, compliance management, reporting, and Zapier integration. Mid Market adds AI features, automations, API access, webhooks, and advanced onboarding. Enterprise is a fully customizable package with SSO, white-glove onboarding, and a dedicated support team.
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