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HiOperator

Elevate customer support with generative AI solutions

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HiOperator is a customer service-as-a-service provider founded in 2016 by CEO Liz Tsai, combining automated tools with managed human agents to handle customer conversations. It addresses the difficulty of scaling customer service, where hiring, training, and fluctuating seasonal volume create operational challenges.

The product suite includes HiLite for auto-tagging and segmenting customer inquiries, HiAuto for automated conversational responses, Elite Agent for senior agents handling complex requests, and SMSBot for support over SMS. The platform uses workflow automation, refined LLMs, and generative AI, with anti-hallucination frameworks to keep responses on brand. It connects to existing systems such as 3PLs, CRMs, admin, and OMS platforms, with engineering support for stacks without APIs. Additional tools include HiQ for AI-driven QA monitoring, QAScout for real-time sentiment scoring, and SuperSAT.

HiOperator serves companies needing full-service support or overflow assistance across retail, e-commerce, media, entertainment, gaming, travel, transportation, and healthtech. Pricing is based on pay-per-resolution with no onboarding fees or hourly rates, and contracts are described as flexible.

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