HelpSpace
A modern help desk solution made simple
HelpSpace is a help desk tool for small and medium-sized businesses that collects customer inquiries from different channels into a single ticket inbox, coordinates team work through task boards, and offers customers a self-service knowledge base. It is made in Germany and hosted in EU data centers.
Core modules include the Unified Ticket Inbox, Task Boards, an adjustable widget for websites and apps, Self-Service Docs available as Help Center, Documentation, or Blog styles, customer and organization management, and support reports. Integrations cover Shopify, Xentral, Slack, Zapier, MS Teams, and webhooks, alongside an open API, Custom Sidebar, custom fields, and a Widget Javascript API. The branchly GenAI chatbot can be integrated with HelpSpace Docs to handle customer questions. Security features include EU-GDPR compliance, ISO 27001 and ISO 9001 certified data centers, SSL certificates for Docs sites, two-factor authentication, and a signable Data Processing Agreement.
HelpSpace is aimed at support teams in small and mid-sized companies. It offers a 15-day free trial without payment details or automatic renewal; a demo can also be booked.
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