FuseDesk
Your Help Desk, Ticketing, Live Chat and Messaging Platform
FuseDesk is a help desk and messaging platform that brings customer support and sales case management into a single system. It collects conversations from email, live chat, phone, SMS, Facebook Messenger, and Instagram DM, turning incoming messages into routed tickets so agents can work from one queue with full customer history.
Core capabilities include templates with merge fields, workflow automation, real-time reporting on cases and agents, and two-way CRM integration with Infusionsoft by Keap and ActiveCampaign. Higher tiers add departments, email rules, voicemail parsing, Twilio SMS and calling, WhatsApp messaging, bulk actions, and private label options.
FuseDesk is aimed at solopreneurs through dedicated support teams. Pricing is seat-based, with a free plan covering a limited number of cases and unlimited seats, alongside Lite, PRO, and Enterprise editions that can be upgraded in-app; annual billing is also available.
12 alternatives to FuseDesk
Ranked by how well each tool replaces FuseDesk: shared features, audience, price and popularity.
Customer service software for support teams of any size
Covers 4 of 15 key features and starts cheaper.
77 out of 100 match$19/moHelp desk with ticketing, SLAs and automations
Covers 3 of 15 key features and starts cheaper.
75 out of 100 match$19/moAI help desk and ticketing system for support teams
Covers 4 of 15 key features and starts cheaper.
68 out of 100 match$19/mo- 67 out of 100 matchContact sales
Help desk connected to the HubSpot CRM
Covers 4 of 15 key features and starts cheaper.
Free plan67 out of 100 match$7/mo- 67 out of 100 match$25/mo
- 66 out of 100 match$195/mo
Help desk software for schools, businesses, and IT teams.
Covers 3 of 15 key features and starts cheaper.
65 out of 100 match$14/moEmail ticketing system that turns customer emails into organized tickets for team-based, 1
Covers 4 of 15 key features and starts cheaper.
65 out of 100 match$20/moAgentic Helpdesk Software For ECommerce & SaaS
Covers 3 of 15 key features and starts cheaper.
64 out of 100 match$29/moContext-aware help desk inside the Zoho suite
Covers 2 of 15 key features and starts cheaper.
Free plan64 out of 100 match$14/moAI chatbot + built-in helpdesk. Deploy AI customer support everywhere, in minutes.
Covers 5 of 15 key features and starts cheaper.
Free plan63 out of 100 match$39/mo