Duckie
The agentic platform for support teams
Duckie is a platform for support teams to build AI agents that resolve tickets, investigate issues, and automate workflows behind support. Agents are described in plain English, so a support lead can set them up without engineering help, and they connect to existing tools through MCP, APIs, or native integrations.
Agents run in production with centralized management on a single control plane, including run modes for live, shadow, and testing, plus a policy engine for rules such as PII redaction and human approval thresholds, a kill-switch, full tool-call traces, and permission scoping. Integrations cover messaging channels like Slack and Discord, knowledge sources such as Confluence and Notion, issue tracking including Jira and Linear, and support platforms like Zendesk and Intercom, each usable as a knowledge source, an action channel, or both. The platform supports multiple frontier models and orchestration of agents on one canvas.
Duckie is aimed at support teams building agents for ticket resolution, escalation and triage, backend investigation, and related workflows. The pages do not state specific pricing, plans, or trial terms.
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