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Simplify360

AI-powered omnichannel CX and support platform

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Simplify360 is an AI-powered customer experience and support platform that brings customer conversations from channels such as Facebook, Instagram, WhatsApp and email into a single inbox. It aims to reduce context switching and repeated explanations by giving agents access to conversation history across channels, while routing tickets to the appropriate teams and automating repetitive tasks.

Core capabilities include AI chatbots for self-service and ticket deflection, a social suite (SimplySocial) for scheduling, publishing and listening across social platforms and forums, and review management covering Facebook, Google, Yelp, app stores and eCommerce platforms. An analytics dashboard reports social metrics such as mentions and post performance. Integrations include Google Analytics, Salesforce, Zapier, Slack, Google Sheets and HubSpot, with access to a broader marketplace.

It is aimed at businesses managing support and engagement across multiple channels, with dedicated CX consultation available. Pricing is described as usage-based, with customers paying for what they use.

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