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charles

Conversational AI and CRM platform for messaging channels

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charles is a conversational AI and CRM platform designed to help brands attract, convert, and retain customers through messaging channels. It addresses the challenge of rising customer acquisition costs and shifting consumer preferences by enabling personalized, data-driven conversations at scale, moving communication from static channels like email to interactive chat apps.

The platform offers a range of capabilities including AI agents for lead qualification, product recommendations, appointment booking, and FAQ automation. It also provides tools for marketing campaigns, abandoned cart recovery, subscriber collection, and customer service. The platform integrates with systems such as Shopify, Salesforce, Klaviyo, Emarsys, and Zendesk, and operates across WhatsApp, Instagram, Facebook Messenger, live chat, and chat ads.

charles is built for brands looking to leverage conversational commerce, particularly on WhatsApp. It is a B2B SaaS platform with a focus on GDPR compliance and data security. Pricing details are available through the sales team, and the company offers onboarding support to help customers get started quickly.

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