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Crescendo Lab

AI Communication Cloud for Asia's Brands

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Crescendo Lab is an AI communication platform that unifies marketing automation, conversational customer service, sales engagement, and data analytics across channels including LINE, WhatsApp, SMS, email, Facebook, Instagram, website chat, and voice calls. It is designed to help marketing, sales, and service teams coordinate customer interactions and turn conversation data into actionable insights.

The platform is organized into three main products: MAAC (AI Marketing Analytic & Automation Cloud) for omnichannel journeys, AI segmentation, content generation, and send-time optimization; CAAC (AI Conversational Analytics & Automation Cloud) offering a unified inbox, autonomous AI agents, co-pilots, customer profiles, and voice calls; and DAAC (AI Data Analytics & Agentic Insight Cloud) for automated reporting, cross-channel data unification, and predictive insights. Integrations cover CRM, CDP, marketing automation, e-commerce, and GA4, with an enterprise AI Agent management platform and consulting services also available.

Crescendo Lab serves businesses from SMBs to enterprises. Pricing is structured around four standard editions (Growth, Scale, Professional, Enterprise) with custom options available. Billing is based on monthly active contacts, with credits deducted for messaging and automation usage, and quarterly smoothing applied to keep costs predictable.

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