Waitwhile
The unified platform for walk-ins and appointments
Waitwhile is a queue management platform for businesses with physical service points, handling walk-ins, appointments, and event registration in one system. It replaces physical lines with digital flows, unifies bookings with spontaneous walk-ins, and supports customer messaging before, during, and after visits.
Core capabilities include queue management, appointment scheduling, hybrid flows, analytics and reporting, and a REST API with event-driven webhooks. Native integrations cover tools such as Salesforce, Slack, Mailchimp, Google Calendar, Outlook, Twilio, Zendesk, Square POS, and Eventbrite, with additional connectivity through Zapier. The platform supports user roles (owners, administrators, staff), SSO/SAML 2.0, audit logging, and encryption in transit and at rest, with SOC 2 Type II, ISO 27001, GDPR/CCPA, and HIPAA compliance.
Waitwhile is aimed at enterprises managing multiple service points and networks, spanning industries such as retail, healthcare, education, and government. A free trial is available, and access is offered through a demo request with sales contact for packaging details.
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