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Talkative

Omnichannel AI customer service platform for contact centres combining AI automation with,

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Talkative is an omnichannel AI customer service platform designed for contact centres. It addresses the challenge of managing customer interactions across multiple channels by combining AI automation with live support, allowing businesses to handle queries on voice, chat, messaging, and video from a single interface. The platform uses a proprietary knowledge base and prompt-based controls to power AI responses, which can escalate to human agents when needed.

Key capabilities include Voice AI for automated phone support, AI chatbots for digital self-service, and AI Live Chat that assists agents in real time. The platform also offers social messaging on WhatsApp, SMS, and Facebook Messenger, as well as one-to-one live video chat. Integrations are available with Salesforce, Mitel, Microsoft Teams, Google Agent Assist, OpenAI, Zapier, and Calendly, among others. Additional features include analytics and reporting, a widget library, and AI Receptionists to replace traditional IVR systems.

Talkative is aimed at contact centres in industries such as retail, public sector, and travel. The website does not detail specific pricing plans, free trials, or editions, but a personalised demo is offered to explore the platform.

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