LivePerson
The enterprise leader in predictable conversational AI
LivePerson is a conversational AI platform for enterprises that coordinates AI agents and human agents across messaging and voice channels. It addresses the need to design, test, validate, and improve customer conversations before they reach customers, while connecting existing systems rather than replacing them.
The Conversational Cloud includes conversational AI and automation with NLU and chatbot tools, generative AI and LLM-powered voice bots, an agent and supervisor workspace with review and approval of AI responses, and unified conversational analytics across voice and messaging. Channels include web, app, SMS, email, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google RCS and Business Messaging, KakaoTalk, LINE, Viber, and WeChat, plus LivePerson Connect to Messaging for IVR deflection. KnowledgeAI connects to CMS systems via API or connectors for Salesforce, Zendesk, and Contentful. The Integration Hub offers CRM integrations with Salesforce, Microsoft Dynamics, ServiceNow, Oracle, and Zendesk, Google CCAI connectors, Adobe Experience Cloud and Tenfold personalization integrations, Workato workflows, and LivePass Functions for custom code. Syntrix simulates customer interactions to validate AI agents and train contact center agents. Security includes SOC 2, ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via BAA, and HITRUST certifications.
It is built for enterprise contact centers and CX teams. Pricing is organized into Bronze, Silver, and Gold editions with varying feature coverage, and quotes are provided on request.
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