Surefire
An all-in-one management system for plumbing and heating businesses.
Surefire is a business management system for plumbing and heating companies, covering customer relationship management alongside diary management, invoicing, quoting, stock control and field engineer tools. Originally developed in 2003 for a plumbing and heating business in North Kent, it brings admin, engineers and customers onto one platform.
Core modules include diary management, dashboard and reporting, service and CP12 reminders, stock control, tracking and route optimisation. Quoting is handled through Quote Wizard and SureQuote, an online estimating plug-in for websites. Integrations cover payment gateways (Stripe, SumUp, GoCardless), accounting (QuickBooks, Xero), Parts Arena and merchant accounts such as Plumb Center. Field staff use a mobile app for diaries, routing, payments, parts ordering and boiler manuals, while a customer portal and customer app let clients track engineers, pay, receive certificates and manage appointments.
Surefire is aimed at plumbing and heating businesses from start-ups to larger operations. It is packaged as three per-user, per-month editions — Go Digital, Total Integration and Enterprise — each with a two-user minimum and no contract period. A one-month free trial is available, along with free onboarding, training and support.
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