Supportbench
Customer support software built for B2B complexity.
Supportbench is a customer support platform aimed at B2B teams that need account-level context, dynamic SLAs, escalation workflows, health scoring, AI assistance, a knowledge base, and reporting in a single system. It positions itself between lightweight shared-inbox tools and large enterprise suites. Pricing starts at $32 per agent per month billed annually, with a Professional plan at $32/agent/mo (annual) or $40/agent/mo (monthly) and an Enterprise plan at $100/agent/mo (annual) or $125/agent/mo (monthly). After 15 agents, each additional agent is +$2.50, with per-agent cost capped at $150.
12 alternatives to Supportbench
Ranked by how well each tool replaces Supportbench: shared features, audience, price and popularity.
Customer service software for support teams of any size
Covers 1 of 15 key features and starts cheaper.
70 out of 100 match$19/moHelp desk with ticketing, SLAs and automations
Covers 1 of 15 key features and starts cheaper.
65 out of 100 match$19/mo- 64 out of 100 match$45/mo
Email ticketing system that turns customer emails into organized tickets for team-based, 1
Covers 1 of 15 key features and starts cheaper.
64 out of 100 match$20/mo- 60 out of 100 match$25/mo
You run support. AI runs the busywork.
Covers 1 of 15 key features, has a free plan and starts cheaper.
Free plan60 out of 100 match$16/moHelp desk connected to the HubSpot CRM
Covers 1 of 15 key features, has a free plan and starts cheaper.
Free plan60 out of 100 match$7/mo- 60 out of 100 match$99/mo
- 59 out of 100 match$49/mo
Help desk with fast live chat and a call center.
Covers 1 of 15 key features and starts cheaper.
59 out of 100 match$15/moShared inbox and help center that feels like email
Covers 1 of 15 key features, has a free plan and starts cheaper.
Free plan59 out of 100 match$25/mo