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Plain

Customer support platform for modern teams

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Plain is a customer support platform that provides a shared inbox, ticketing system, SLAs, routing, workflows, AI agents, and integrations. It helps support teams manage conversations from email, chat, Slack, and other channels.

12 alternatives to Plain

Ranked by how well each tool replaces Plain: shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 5 of 15 key features.

    67 out of 100 match$19/mo

  2. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 5 of 15 key features.

    63 out of 100 match$19/mo

  3. Front

    Shared inbox for customer operations teams

    Covers 4 of 15 key features.

    61 out of 100 match$25/mo

  4. Productlane

    Customer Support for modern companies

    Covers 5 of 15 key features.

    60 out of 100 match$29/mo

  5. Helply

    The complete system for human and AI customer service.

    Covers 5 of 15 key features.

    59 out of 100 match$49/mo

  6. Statuspage

    Real-time incident communication tool for sharing status updates with users during outages

    Covers 0 of 15 key features and has a free plan.

    Free plan
    59 out of 100 match$20/mo

  7. HelpSpot

    Help desk software that just works — simple, reliable, and affordable.

    Covers 6 of 15 key features and has a free plan.

    Free plan
    59 out of 100 matchContact sales

  8. HubSpot Service Hub

    Help desk connected to the HubSpot CRM

    Covers 5 of 15 key features and has a free plan.

    Free plan
    59 out of 100 match$7/mo

  9. Open

    Unified AI customer support platform.

    Covers 7 of 15 key features.

    58 out of 100 matchUsage-based

  10. Unthread

    The helpdesk that learns how your company works.

    Covers 10 of 15 key features.

    58 out of 100 match$75/mo

  11. Pylon

    The Agentic Support Platform.

    Covers 1 of 15 key features.

    58 out of 100 matchContact sales

  12. Tactful AI

    Omnichannel customer experience platform with AI agents for conversations.

    Covers 9 of 15 key features.

    58 out of 100 matchContact sales